Refund policy
Return & Refund Policy
Encino Petals
At Encino Petals, each arrangement is composed to order using fresh, seasonal blooms. Due to the perishable and custom nature of our work, the following policy applies.
Fresh Floral Arrangements
If there is any issue with your order, we must be notified within 24 hours of delivery.
If flowers arrive damaged or significantly below quality standards, we may:
-
Replace the arrangement, or
-
Offer a store credit, at our discretion.
Photographic proof may be required.
Because floral products are perishable and custom-made, refunds are not guaranteed once an order has been delivered.
Custom Composed Orders
All custom-designed arrangements are made specifically for the client.
Once production has begun, orders cannot be canceled or refunded.
Changes must be requested at least 48 hours prior to scheduled delivery, and approval is subject to availability.
Private Events & Estate Florals
A non-refundable deposit is required to secure event dates.
-
Cancellations made more than 14 days prior to the event may receive partial credit.
-
Cancellations within 14 days of the event are non-refundable due to procurement and preparation of materials.
Custom installations and large-scale floral work are final sale.
Weekly Floral Service (Subscription)
Weekly service may be paused or canceled with 7 days’ written notice prior to the next scheduled delivery.
Missed deliveries due to access issues or client absence are non-refundable.
Delivery Issues
Encino Petals is not responsible for:
-
Incorrect addresses provided by the customer
-
Recipient unavailability
-
Weather-related delays beyond our control
We will always make reasonable efforts to resolve concerns with discretion and professionalism.
Final Note
Every arrangement is crafted with intention and care.
We are committed to quality, but due to the nature of fresh florals, policies are in place to ensure fairness and sustainability of our work.
For assistance, please contact us at:
info@encinopetals.com